NS50

NS50 FAQ

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Registration for the NS50 Recognition Package has closed on 30 June 2018.

The NS50 vouchers will be valid until 31 December 2018.

For enquiries, please refer to the FAQ. Alternatively, you can email us at ns50@safra.sg or call 1800-250-5050.

Hotline operating hours are from Mon - Fri (9am to 6pm), Sat (9am to 1pm), excluding Sun & public holidays.

NS50 RECOGNITION PACKAGE

About NS50 Recognition Package

1. May I exchange my 1-year complimentary SAFRA Membership and NS50 SAFRA vouchers for cash instead?

The 1-year complimentary SAFRA membership and NS50 SAFRA Vouchers cannot be exchanged for cash.
 
2. What is the NS50 Recognition Package?

The NS50 Recognition Package is an initiative by the Ministry of Defence (MINDEF) and Ministry of Home Affairs to appreciate the contributions of past and present national servicemen towards Singapore's defence in commemoration of 50 years of National Service (NS50). The NS50 Recognition Package comprises $100 worth of vouchers, and a 1-year complimentary SAFRA membership for eligible national servicemen. The initiative was announced by Dr Ng Eng Hen, Minister for Defence, on 7 February 2017.

NS50 Recognition Package
» For SAF full-time national servicemen (NSFs): $100 worth of NS50 SAFRA vouchers
» For SAF Operationally Ready National Servicemen (NSmen), MINDEF Reserves and ex-NSmen: 1-year complimentary SAFRA Membership and $100 worth of NS50 SAFRA vouchers
 
3. Are the 1-year complimentary SAFRA membership and NS50 SAFRA vouchers transferable?

The NS50 Recognition Package is non-transferrable and non-exchangeable for cash. However, you can accompany your family member to buy groceries with the NS50 SAFRA vouchers.
 
4. Where can I find more information on the NS50 Recognition Package?

You can visit our NS50 portal at NS50.SAFRA.sg for more information on the package.
 
5. Who do I call if I have a question or concern regarding my NS50 Recognition package?

You can contact us at 1800 - 250 5050 or email NS50@SAFRA.sg for enquiries related to the NS50 Recognition Package. Our operating hours are 9am - 6pm from Mondays to Fridays and 9am - 1pm on Saturdays, excluding Sundays and Public Holidays.
 
6. Is Operationally Ready National Service (ORNS) the same as Reservist Training?

Yes, ORNS was previously known as Reservist Training.
 
7. How do I register for my NS50 Recognition Package?

Eligible SAF national servicemen who are or were existing SAFRA members from 1 January 2017 onwards would have automatically received their NS50 Recognition Package by mail to their local address registered with SAFRA by June 2017. SAF full-time national servicemen (NSFs) who are non-SAFRA Members would have also automatically received their NS50 Recognition Package by mail to their official address displayed on their NRIC by June 2017, or after their enlistment for those who enlist within the 2017 window.

Eligible SAF NSmen who are non-SAFRA Members would have received a notification letter mailed to their official address displayed on their NRIC by August 2017 with instructions on how to register for their package. Once the registration process has been completed, they will receive the package via mail within 4 to 8 weeks to their local address provided at registration.
 
8. When will I receive my NS50 Recognition Package?

Eligible SAF national servicemen who are or were existing SAFRA members from 1 January 2017 onwards would have automatically received their NS50 Recognition Package by mail to their local address registered with SAFRA by June 2017. SAF full-time national servicemen (NSFs) who are non-SAFRA Members would have also automatically received their NS50 Recognition Package by mail to their official address displayed on their NRIC by June 2017, or after their enlistment for those who enlist within the 2017 window.

Eligible SAF NSmen who are non-SAFRA Members would have received a notification letter mailed to their official address displayed on their NRIC by August 2017 with instructions on how to register for their package. Once the registration process has been completed, they will receive the package via mail within 4 to 8 weeks to their local address provided at the point of registration.
 
9. Can I register and collect my NS50 Recognition Package at the clubhouse nearest to my home instead?

Registration can only be completed online at NS50.SAFRA.sg or by mailing in the registration forms included with the notification letter. Collection at SAFRA clubs is not available.
 
10. Can the postman give me a call before reaching my house?

We regret that this arrangement is not available.
 
11. I have registered for my NS50 Recognition Package online. When will I receive it?

Once the registration process has been completed, you will receive the package via mail within 4 to 8 weeks to the local address provided at the point of registration.
 
12. I am living overseas, how can I receive my NS50 Recognition Package?

The notification letter and NS50 Recognition Package will not be mailed to overseas addresses as the usage of the Recognition Package is limited within Singapore.
 
13. Are the 1-year complimentary SAFRA membership and NS50 SAFRA vouchers transferable?

You may indicate your prefered local mailing address during the registration of your NS50 Recognition Package. We regret that your address cannot be changed thereafter. Once the registration process has been completed, you will receive the package via mail within 4 to 8 weeks to the address provided at the point of registration.
 
14. What do I need to register through the website for NS50 Recognition Package?

You will need to provide your personal particulars (e.g. NRIC, Date of Birth), your local mailing address, your contact information including a Singapore registered mobile number for verification purposes and also an email address for all NS50-related communications. 

Alternatively, you may:
i. Call in via the NS50 hotline at 1800 - 250 5050
ii. Mail in your registration form via the Business Reply Envelope which would be mailed to you with your notification letter, or
iii. Visit any SAFRA club to register for NS50 Recognition Package.
 
15. What do I need to bring to register at the clubhouse for NS50 Recognition Package?

You will need your NRIC and your notification letter for our Customer Service Officers to assist you to register for the NS50 Recognition Package at the Customer Service Counter at SAFRA clubs.
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Eligibility

1. Who are eligible for the NS50 Recognition Package?

All who have served National Service or are serving National Service as at 1 January 2017, as well as full-time national servicemen (NSFs) who will be enlisted within the 2017 window, are eligible for the NS50 Recognition Package.
 
2. How do I know if I am eligible to receive the NS50 Recognition Package?

Eligible SAF national servicemen who are or were existing SAFRA members from 1 January 2017 onwards would have automatically received their NS50 Recognition Package by mail to their local address registered with SAFRA by June 2017. SAF full-time national servicemen (NSFs) who are non-SAFRA Members would have also automatically received their NS50 Recognition Package by mail to their official address displayed on their NRIC by June 2017, or after their enlistment for those who enlist within the 2017 window.

Eligible SAF NSmen who are non-SAFRA Members would have received a notification letter mailed to their official address displayed on their NRIC by August 2017 with instructions on how to register for their package. Once the registration process has been completed, they will receive the package via mail within 4 to 8 weeks to their local address provided at the point of the point of registration.
 
3. I did not receive the notification letter despite meeting the eligibility criteria. What do I do?

Please get in touch with us via email at NS50@SAFRA.sg or contact 1800 - 250 5050.
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When & How Do I Receive The Benefits

1. When will eligible national servicemen receive the NS50 Recognition Package?

a) Existing SAFRA Members

To offer greater convenience for those who are or were existing SAFRA members from 1 January 2017 onwards, their NS50 Recognition Package will automatically be mailed in batches from mid-May to June to their preferred local mailing address registered with SAFRA.

The 1-year complimentary SAFRA membership will automatically be extended to existing members’ remaining membership term. A new SAFRA card will be issued, except for existing SAFRA DBS Credit/ Debit Cardholders who will still be able to use their existing cards to enjoy their extended membership privileges.

b) Full-time National Servicemen (NSFs)

To offer greater convenience for eligible NSFs, their NS50 Recognition Package will automatically be mailed in batches from mid-May to June to their official address displayed on their NRIC.

c) SAF NSmen who are non-SAFRA members

For those who are serving or have served ORNS, they will receive a notification letter in batches from late-July to August at their official address displayed on their NRIC with instructions on how to register for the NS50 Recognition Package. They may register through (i) a dedicated online portal managed by SAFRA (ns50.safra.sg), or (ii) by mailing in registration forms included with the notification letters.

The registration process can be completed in a few simple steps and ensures that eligible national servicemen confirm their preferred local mailing address and other pertinent details before the NS50 Recognition Package is mailed to them. This ensures that the NS50 Recognition Package reaches the intended recipients and is administered accurately.

Once the registration process has been completed, they will receive the NS50 Recognition Package via mail within 4 to 8 weeks to their address provided at registration. The registration process will be open until 30 June 2018.

Recognition Package

Recognition Package
 
5. Why is there a need for the registration process for NSmen who are non-SAFRA members?

The registration process ensures that eligible national servicemen confirm their preferred local mailing address and other pertinent details before the NS50 Recognition Package is mailed to them. This ensures that the Recognition Package reaches the intended recipient and is administered accurately. The registration process can be completed in a few simple steps.
 
6. Can I use an overseas address if I am not in Singapore?

The notification letter and NS50 Recognition Package will not be mailed to overseas addresses as the benefits are non-transferrable and its usage is limited within Singapore.
 
 

Complimentary SAFRA Membership

1. When will my NS50 complimentary 1-year SAFRA Membership expire?

Once you have received or registered for the 1-year complimentary SAFRA membership, it will be added on to any ongoing membership term which you may have. The registration process will be open until 30 June 2018.
 
2. What happens if I accidentally uncheck the complimentary SAFRA Membership option during my registeration, but I really want to register for the complimentary SAFRA Membership?

Your selections are final once the registration process has been completed. For appeals, you may email us at NS50@SAFRA.sg.
 
3. What if I change my mind and do not want to use my NS50 SAFRA Vouchers to purchase additional years of SAFRA Membership during the NS50 Recognition Package registration?

We regret to inform you that we are unable to provide a refund once you have purchased the additional years of SAFRA Membership with the NS50 SAFRA Vouchers.
 
4. Can I get a refund for my existing SAFRA membership since I am getting complimentary 1-year membership?

There will be no refund provided for existing SAFRA membership. Once administered, the 1-year complimentary SAFRA membership will be added on to any ongoing membership term.
 
5. What can I enjoy with the complimentary SAFRA Membership?

SAFRA members enjoy a host of benefits to cater to their lifestage and lifestyle needs.

SAFRA members enjoy:
 
» Access to six clubhouses conveniently located at Jurong, Mount Faber, Punggol, Tampines, Toa Payoh and Yishun.
» Exclusive members’ rates at all SAFRA facilities, SAFRA-organised activities and interest groups.
» Special privileges and discounts at over 3,000 partnering merchant outlets island-wide on a wide variety of products and services leveraging on SAFRA and DBS Credit/ Debit Card’s network of partners.
 
Visit www.safra.sg for more information.
 
6. When can I start to enjoy my SAFRA Membership benefits?

Existing SAFRA members may continue to enjoy their membership benefits.

For those who have registered for the NS50 complimentary 1-year SAFRA Membership, you can already start using SAFRA club facilities or joining SAFRA activities, prior to receiving your SAFRA Membership Card, by visiting any SAFRA Customer Service Counters with your NRIC after 10 working days from the date of your registration.
 
7. How long is the complimentary SAFRA Membership valid for?

The NS50 complimentary SAFRA Membership is for a period of 1 year and the registration process will be open until 30 June 2018. Till then, you can also top up $40 or $60, depending on your membership type, for a 1-year membership extension and enjoy additional 2-years complimentary membership from SAFRA for a total of 3-years. To find out more on this special NS50 offer, kindly visit NS50.SAFRA.sg.
 
8. When does my new SAFRA Membership expire?

Once you have received or registered for the 1-year complimentary SAFRA membership, it will be added on to any ongoing membership term which you may have. The expiry date of your SAFRA Membership will be printed on your new Membership Card. For SAFRA DBS cardholders, you may continue to use your current Credit/Debit card.
 
9. May I exchange my NS50 complimentary 1-year SAFRA Membership for NS50 SAFRA Vouchers instead?

The NS50 complimentary 1-year membership cannot be exchanged for NS50 SAFRA vouchers.
 
10. Do I get a new SAFRA Membership Card when I apply for the 1-year complimentary SAFRA membership?

A new SAFRA Membership Card will be issued, except for existing SAFRA DBS Credit/Debit cardholders as your membership expiry date will be automatically extended and you may continue to use your current card.
 
11. Does my complimentary 1-year SAFRA Membership automatically renew after it expires?

Automatic membership renewal is not applicable for new members who registered for the NS50 complimentary 1-year SAFRA Membership. The membership will automatically expire after 1 year without the need to write in for termination.
 
12. Why should I use my NS50 SAFRA Vouchers to purchase a longer duration of SAFRA Membership?

The usual rate for a 1-year SAFRA Membership is $40 or $60, depending on your membership type. However, until 30 June 2018, you can use your NS50 SAFRA Vouchers to purchase 1-year membership and enjoy additional 2-years complimentary membership from SAFRA for a total of 3 years. To find out more on this special NS50 offer, kindly visit NS50.SAFRA.sg.
 
13. Will I receive the 1-year complimentary SAFRA Membership if my Operational Ready Date (ORD) is after the launch of the campaign?

Only past and present SAF Operationally Ready National Servicemen (NSmen) as at 1 January 2017 are eligible for the complimentary 1-year SAFRA membership. You will not be eligible if your ORD date is after 1 January 2017.
 
14. How can I apply for the SAFRA Membership promotion of 'buy 1 year membership and enjoy additional 2 years complimentary membership from SAFRA for a total of 3 years'?

You may use your NS50 SAFRA Vouchers to sign up for the promotion during the NS50 Recognition Package online registration process or visit any of our Customer Service Counters at SAFRA clubs to do so. Other mode of payments are accepted at SAFRA clubs as well.
 
15. Who is eligible for SAFRA Membership?

SAFRA Membership is open to all Singapore Armed Forces (SAF) Operationally Ready National Servicemen (NSmen), full-time National Servicemen (NSFs), SAF regulars and their dependants (spouse and children between 5 and 20 years of age). For more information on the membership category which applies to you, check out our webpages on eligibility and applications FAQs.
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Benefits of SAFRA Membership

1. What can I enjoy with the complimentary membership?

SAFRA members enjoy a host of benefits to cater to their lifestage and lifestyle needs.

SAFRA members enjoy:

Access to six clubhouses conveniently located at Jurong, Mount Faber, Punggol, Tampines, Toa Payoh and Yishun.
Exclusive members’ rates at all SAFRA facilities, SAFRA-organised activities and interest groups.
Special privileges and discounts at over 3,000 partnering merchant outlets island-wide on a wide variety of products and services leveraging on SAFRA and DBS Credit/Debit Card’s network of partners.
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Visit www.safra.sg for more information.
 
2. Can I get the 1-year complimentary SAFRA membership earlier since my existing membership is expiring in 2017?

Existing SAFRA members whose memberships are expiring in 2017 may wish to wait for the package or extend their membership based on prevailing rates to continue to enjoy SAFRA privileges in the interim. Once administered, the 1-year complimentary SAFRA membership will be added on to any ongoing membership term.
 
3. As part of the 1-year complimentary SAFRA membership, can I apply for the SAFRA DBS Credit/ Debit cards?

Interested SAF national servicemen may apply for the cards 7 working days after SAFRA has received their registration, or after the NSmen have received their 1-year complimentary SAFRA membership card. SAFRA DBS Cardholders can earn up to 3% cash rebates on all purchases (via MasterCard Contactless or online payments). Visit www.safra.sg/dbs for more information about application and the full list of benefits.
 
4. Can I transfer my 1-year complimentary SAFRA membership to my family member? Can I exchange it for cash?

The NS50 Recognition Package is non-transferrable and non-exchangeable for cash.
 
5. Can I get a refund for my existing SAFRA membership since I am getting complimentary 1-year membership?

There will be no refund provided for existing SAFRA membership. Once administered, the 1-year complimentary SAFRA membership will be added on to any ongoing membership term.
 
6. Will SAFRA be introducing any other promotions if I want to extend my membership further?

To better support the lifestyle needs of national servicemen, SAFRA is also providing a special membership extension promotion. A 2-year complimentary membership extension will be provided to servicemen who use their NS50 vouchers, cash, or other payment methods to purchase a 1-year SAFRA membership by 30 June 2018. This extension is in addition to the 1-year complimentary membership already given to eligible national servicemen as part of the NS50 Recognition Package. In total, these servicemen will enjoy a 4-year SAFRA membership.
 
7. How can I learn about promotions and benefits for which I am eligible?

Kindly visit our NS50 portal at NS50.SAFRA.sg for more information. For full list of SAFRA Membership Benefits, please visit www.safra.sg/indulge.
 
8. I noticed that some of my friends and colleagues have registered their benefits through the portal. Why am I not able to register mine yet?

If you are eligible for the NS50 Recognition Package but have not received the package or a notification letter, please email NS50@SAFRA.sg or contact 1800 - 250 5050.
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NS50 Vouchers

1. What is the validity period of the NS50 SAFRA Vouchers?

NS50 SAFRA Vouchers are valid till 31 December 2018.
 
2. How do I redeem the NS50 SAFRA Vouchers?

The NS50 SAFRA vouchers can be used at all SAFRA clubs to book facilities, register for activities, as well as sign up for or extend SAFRA membership. The vouchers can also be used at over 270 merchants and 6,000 participating merchant outlets island-wide to redeem a wide range of products and services. Please visit NS50.SAFRA.sg for the full list of merchants.
 
3. In what denomination are the NS50 SAFRA Vouchers issued?

NS50 SAFRA Vouchers are in denominations of $10.
 
4. Do I need to present anything to use the NS50 SAFRA Vouchers?

You are required to present your photo ID for verification purposes during redemption at participating merchants.
 
5. Will I be entitled to the NS50 SAFRA Vouchers if I choose not to apply for the complimentary 1-year membership?

You are required to present your photo ID for verification purposes during redemption at participating merchants.
 
6. May I use my NS50 SAFRA Vouchers at HomeTeamNS club vendors?

You may use the NS50 SAFRA Vouchers at participating HomeTeamNS club merchants.
 
7. May I use my NS50 SAFRA Vouchers at NSRCC?

The NS50 SAFRA Vouchers may only be used at participating merchant outlets within NSRCC where applicable.
 
8. May I combine the NS50 SAFRA Vouchers with SAFRA Rewards Vouchers?

The NS50 SAFRA Vouchers may be used in conjunction with SAFRA Rewards Vouchers.
 
9. May I still use my NS50 SAFRA Vouchers if it is damaged? (E.g. soaked, defaced, colours run)

We regret that any soaked, damaged or defaced vouchers cannot be used, especially when your name, partial NRIC number and the barcode cannot be read. The NS50 SAFRA Voucher(s) will be deemed void if it is defaced.
 
10. Can I have a listing of merchants that accept NS50 SAFRA Vouchers?

You may refer to the NS50 brochure enclosed in your NS50 Recognition Package or visit our NS50 portal at NS50.SAFRA.sg for a list of participating merchants.
 
11. Where can I find the list of participating merchants?

The list of NS50 participating merchants can be found on MINDEF’s NS50 website at www.ns50.sg.
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