Frequently Asked Questions

SAFRA Singapore Bay Run & Army Half Marathon

FREQUENTLY ASKED QUESTIONS

REGISTRATION

1. When is the registration period for SSBR & AHM 2018?

Early Bird Period: Till 28 May 2018
Normal Period: 29 May to 26 Jul 2018
 
2. How can I register?

You can register online here.
 
3. What are the available race categories?

Kindly refer to the Registration Fees & Category Eligibility section.
 
4. How do I know which categories am I eligible for?

Upon keying in your NRIC/ Passport Number in the registration portal, the categories that you are eligible for will be reflected.
 
5. What are the registration fees for this year's run categories?

Kindly refer to the Registration Fees & Category Eligibility section.
 
6. How do I qualify for the different rates?

Upon keying in your NRIC/ Passport Number in the registration portal, the fees that you are eligible for will be reflected at the payment page accordingly. I.e. NSmen rate, SAFRA Member rate, SAF Family Members rate or Public rate.
 
7. Is GST included in the registration fee?

Yes. All fees are inclusive of GST.
 
8. What are the modes of payment for registration?

You can make payment by VISA or MasterCard through the online payment portal which you will be directed to after you have duly completed your registration.
 
9. How does the SAF Family Members rate work?

SAF national servicemen can nominate up to 5 immediate family members to participate together with them at special rates. For instance, if you are registering as a family member of a SAF NSman, the NSman concerned will need to register himself first and nominate you as one of the 5 family members during his registration. Subsequently, an email will be sent to the nominated family members to register.
 
10. How do I nominate my family members for the SAF Family Members rate?

To nominate your immediate family members to enjoy the SAF Family Members rate, key in their full names and email addresses when you register for the event. Each nominated family member will receive an email with a link that will direct them to the registration site to complete their registration at a Family Member rate. Alternatively, your family members can use the Promo Code that can be found on your Confirmation Slip to register.
 
11. I am a SAF Regular. Can I nominate 5 of my family members to enjoy the SAF Family Members rate?

Yes, all SAF active servicemen, including regulars, who are participating in the event may nominate up to 5 immediate family members to enjoy the SAF Family Members rate.
 
12. I am a SAF active serviceman/ NSman (ORNS, MR and ex-NSmen), but I am not participating in the event. Can I still nominate my immediate family members to enjoy the SAF Family Members rate?

No. One of the key objectives of these special benefits is to promote bonding among SAF active servicemen and NSmen and their families. As such, the former must be participating in the event to nominate his/her immediate family members to enjoy the special SAF Family Members rate.
 
13. I am an NSman and my brother nominated me as one of the family members during his registration. Will the SAF Family Members rates then apply to me?

The SAF Family Members rates are only for nominated family members who are not SAF active servicemen or NSmen.

All SAF NSmen are eligible to enjoy the SAF NSmen rate.
 
14. How will I know if my registration has been successful?

Participants will receive a confirmation slip via email upon successful registration.
 
15. Why is it that I have not received my race confirmation slip despite registering and making payment?

There could be a few reasons why a participant has not received his/her confirmation slip:
» The first would be that his/her registration was not successful and therefore the confirmation slip was not rendered.
» There could have been an error in his/her email at the point of registration so the confirmation slip was not sent to the correct email.
» The email has been blocked by the participant’s email server and/or is treated as spam/junk email. Do check your spam/junk email.
 
16. If my email was being directed to my junk email and was deleted before I can retrieve it, where can I retrieve my confirmation slip?

You can retrieve your confirmation slip via the official event website.
 
17. If I have done of all the above mentioned but I am still unable to find my confirmation slip, what else can I do?

In such cases, the participant can send an email to sbr@safra.sg or contact our hotline at 8357 6475 during operating hours (weekdays from 9am – 12 noon and 2pm – 6pm, excluding Public Holidays) with the following details:
a. Participant’s Name
b. Participant’s NRIC/ Passport No.
c. Participant’s Contact Number
 
18. Do I get a refund if I choose not to participate after registration?

No. All event registrations are non-refundable.
 
19. Can I transfer my event registration if I wish to withdraw from the run?

No. All event registrations are strictly non-transferrable.
 
20. Can I make changes to my particulars after submitting my registration, or if I make a mistake in the registration process?

Participants who wish to change their particulars after registration may do so by providing the following details to sbr@safra.sg by 20 Jul 2018.
» Participant’s Name
» Participant’s NRIC/ Passport No.
» Participant’s Contact Number
» Changes required
 
21. Can I request for a change in my run category after registration?

Participants are strictly not allowed to change their run category after their registration is confirmed.
 

ABOUT THE EVENT

1. Where will the run be held?

The start and end points of the run will be at the Esplanade Bridge and the Padang respectively.
 
2. Do I need to fill up any relevant indemnity form and require parental/guardian consent if I’m below the age of 18?

Yes, participants below the age of 18 on event day except for the Families for Life 800m Challenge are required to seek parental/guardian consent.
 
3. What is the minimum age to participate in the SSBR & AHM 2018?
» 21km Army Half Marathon and SAFRA 10km Race (competitive categories): Participants must be aged 15 years and above as at event day.
» SAFRA 5km Fun Run: Participants must be aged 6 years and above as at event day.
» NS Team Run: Participants must be aged 18 years and above on event day.
» Families For Life 800m Challenge: The child must be between the ages of 4 to 16 years as at event day.
 
4. Is the official race result based on gun time or nett time?

All official race results are based on gun time.
 

NS TEAM RUN

1. What is the NS Team Run?

An NS50 Team Run was introduced in 2017 for the first time to encourage SAF NSmen to reunite and participate together in the event. To build on its success, this year’s event will continue to feature an NS Team Run for teams of 5 to 7 SAF NSmen runners who will complete the 5km distance together.
 
2. How do I register for NS Team Run?

To be eligible for the NS Team Run, participants must be SAF NSmen or MR personnel. A team captain will first register and pay upfront for the team. Subsequently, the team captain will key in the NRICs and email addresses of his other team members. The system will then send an email to the other team members to register.
 
3. What if I cannot find enough members to form a team of 5 to 7 runners?

Team captains will need to confirm a minimum of 5 runners before registering as a team.
 
4. After registering all members in my team for the NS Team Run, can I add another member, remove or change any of the members in my team on a later date?

No. Once the team is registered, no changes or additions to the team members is allowed.
 
5. If any of my team members do not complete his registration, can we replace him with another member?

No. Once the team is registered, no changes or additions to the team members is allowed. There will also be strictly no refund should any team member fail to complete their registration before registration closes.
 
6. If any of my team members is not feeling well on event day, can we replace him with another member?

No. All teams are not allowed to substitute any team members on event day due to safety concerns. There will be strictly no refund for members who are unable to attend the event.
 
7. Will all runners receive the finisher’s medal?

Each runner who completes the NS Team Run will receive a finisher’s medal.
 

RACE ENTRY PACK COLLECTION

1. What are the Event Apparel sizes?

Kindly refer to the Apparel Size Charts section for the Event T-shirt, Army Singlet and Families for Life 800m Challenge T-shirt respectively.
 
2. When can I collect my race pack?

All participants, except SAF active servicemen, are to collect their race packs during the Race Expo from 10 to 12 Aug 2018.
 
3. Will I have to provide identification documents to collect the race pack?

Yes. Please note that the identification provided at the race expo has to be the same as the one used during registration. For example, if the identification used in the registration form is your passport number, please do bring your passport along when collecting the race pack, and not your NRIC.
 
4. If I am unable to collect my race pack during the designated period, can I authorise a representative to collect on my behalf?

Yes. You can authorise a representative to collect your race pack on your behalf. The following documents must be presented when the representative is collecting the race pack:
» Race entry pack collection authorisation form
» Participant’s confirmation slip
» Photocopy of participant’s NRIC
» Photocopy of representative’s NRIC
 

ON THE RACE DAY

1. Will there be transport provided to the event venue?

Yes. There will be one-way shuttle bus services to the event venue from various locations. For more details about the shuttle bus services, kindly refer to the Shuttle Bus Services section.
 
2. Is there a baggage deposit area?

Yes. There is a baggage deposit area at the Padang. Whilst maximum care and security will be enforced, the Organisers will not be responsible for any loss or damaged items or delay in retrieving the bags. Participants are advised to travel light.
 
3. Can I bring my baby in the stroller without registering my child for the race?

No, only registered participants who wear their participant bibs will be allowed into the start area and along the running route.
 
4. Can I use roller blades, skateboards, bicycles, motorcycles, cars, bus etc…. to get from point to point?

This is a foot race. No form of assistance, both motorised or un-motorised, will be permitted.
 
5. Will there be road closures?

Yes, there will be road closures. More details will be released closer to event date.
 
6. Are dogs permitted?

No dogs or animals will be allowed into the starting area.
 
7. What is the flag-off timing for the various categories?

Kindly refer to the Flag-Off Timings section.
 
8. What if I am injured during the race or otherwise unable to finish the race?

Please approach the nearest first aiders deployed along the route. Participants who require immediate medical attention may alert the route marshals.
 
9. Will I get my race timing?

Yes. All participants in the competitive categories will get their net timing. Prize winners are based on gun time. These will be available via the event website after the event.
 
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